Second Line Support Technician

Synapri are partnering with a growing MSP supporting a diverse commercial and education client base, seeking a Second Line Support Technician with strong troubleshooting skills and a solid Microsoft technology background. This is a hands-on role, providing exposure to varied environments and playing a key role in delivering high-quality technical support and maintaining critical IT systems. Key Responsibilities * Deliver 1st and 2nd line support across ~100 clients * Diagnose and resolve hardware, software, and network issues * Support Microsoft environments (Windows Server, Windows OS, Microsoft 365, Azure) * Install, configure, and maintain ICT equipment and systems * Monitor performance and carry out preventative maintenance * Maintain accurate records within the helpdesk/ticketing system Required Experience * 3–5 years’ MSP experience (essential) * Strong knowledge of Windows Client/Server, Microsoft 365, and Azure * Solid understanding of networking (LAN/WAN, wired and wireless) * Proven troubleshooting ability in fast-paced environments * Experience with ticketing/helpdesk systems