Front Office Manager

Front Office Manager - Essex | Up to £40,000 + global hotel perks & career progression Looking to take the lead in a dynamic hotel environment with access to outstanding global benefits? This Front Office Manager role in Essex offers the perfect opportunity to step into a senior position where your leadership and guest service skills will truly shine. Based in a busy, corporate-focused hotel, this is an exciting chance to drive standards, lead a passionate team, and develop your career within an internationally recognised brand. Why apply for this Front Office Manager role? Because you'll be joining a business that invests in its people and rewards success: You'll enjoy employee discounts on accommodation across the group You'll have access to shopping discounts and a cycle to work scheme You'll benefit from the global IHG employee room programme You'll be recognised through team reward and recognition initiatives You'll have access to a comprehensive health benefit plan You'll gain valuable experience in a fast-paced Front Office environment Key Responsibilities: As Front Office Manager, you'll lead from the front and ensure a seamless guest experience: Manage the day-to-day running of reception, ensuring exceptional service standards Train, coach and motivate the Receptionist team to deliver outstanding guest experiences Oversee bookings and ensure the reservations system is accurate and efficient Control departmental budgets, including labour and operational costs Handle guest queries, complaints, and VIP arrivals with professionalism Maintain health & safety compliance, including fire procedures and risk assessments Monitor room allocations, upgrades, and special requests What we're looking for: To succeed as Front Office Manager in Essex, you'll bring: Previous experience as a senior Receptionist or within Front Office operations Strong leadership skills with the ability to inspire and develop a team Excellent communication skills and a guest-first mindset Ability to thrive in a fast-paced hotel environment Strong organisational and problem-solving skills Experience with Opera systems (essential) Previous IHG experience (advantageous)If you're ready to step into a Front Office Manager position in Essex where you can lead a team, elevate guest experiences, and grow your career, we'd love to hear from you. Apply now and take the next step in your hospitality journey. Job Number │ (phone number removed) / INDFOH Location │ Essex Role │ Front Office Manager Platinum Recruitment is acting as an Employment Agency in relation to this vacancy