Housing Manager

Marks Consulting Partners are currently looking for a Housing Manager to work with one of our Local Authority Clients in Essex. What the Job Will Be Doing * Leading on complex tenancy management cases, including escalations, complaints and high-risk situations * Overseeing rent collection, anti-social behaviour, tenancy breaches and legal notices * Supporting and guiding operational staff on tenancy-related matters, providing leadership and expertise * Managing formal complaints, ensuring timely, high-quality responses in line with policies and standards * Overseeing estates and grounds maintenance services, ensuring high service delivery standards * Managing contracts and Service Level Agreements (SLAs), monitoring performance and driving improvements * Handling tenancy fraud investigations where required * Working across multiple service areas to ensure a joined-up and effective housing service * Contributing to service improvement initiatives to enhance overall performance and resident satisfaction What You Will Need * Strong background in housing management across both operational and strategic levels * Experience managing complex tenancy cases and complaints * Confident communicator with the ability to support and influence teams * Ability to work across multiple service areas and manage competing priorities * Full UK driving licence and access to a vehicle Desirable * CIH Level 4 (or equivalent) * Experience managing SLAs and estates services * Strong understanding of contract and performance management