CUSTOMER SERVICE

We are currently recruiting for Customer Service and Administrators for a well established Utilities Company based in Leeds. Customer Service Role: It is working Monday to Friday from 11am to 8pm, handling incoming and outgoing calls to customers, responding to enquiries, updating in-house systems with customer information, logging interactions and making follow up calls where necessary to keep the customer updated at all times. Administrator Role: This is working Monday to Friday 8am to 5pm, managing office tasks such as scheduling, correspondence, and record maintenance. This role requires strong organisational skills and proficiency in office software to support various departments and ensure smooth operations. Skills: Skills and Experience: • Excellent communication skills, both verbal and written. • Strong active listening skills and ability to empathise with customers. • Ability to multi-task, prioritise, and manage time effectively. • Proficiency in computer applications, including MS Office and CRM software. • Previous experience in a call centre or customer service role or Administration experience for the Admin roles. • Ability to work under pressure and handle challenging situations calmly and effectively. These roles are to start as soon as possible and are on-going temporary roles, with a prospect of becoming permanent contracts for the right candidates. Both these positions are £13.33 per hour