Customer Service Administrator

Job Title: Customer Service Administrator Salary:£26,000 - £28,000 (depending on experience) Location: Bishop's Stortford Hours: Monday to Friday, 9:30am - 6:00pm Two Saturdays per month 10am - 4pm (paid or time off in lieu - your choice) Holiday: 26 days holiday plus Bank Holidays   We're working with a friendly and growing business looking for a Customer Service Administrator to join their team. This is a varied, hands-on role where you'll be at the heart of the customer experience, supporting clients from initial enquiry right through to after-sales care. This role is about building relationships, understanding customer needs, and providing a genuinely helpful, efficient service. What you'll be doing: Handling inbound customer calls and emails Taking and processing orders accurately Raising invoices and updating internal systems Responding to customer queries and resolving issues Making occasional follow-up and after-sales calls Working closely with internal teams to ensure a smooth customer journey What we're looking for: Previous experience in a customer service or office-based support role Confident communicator with a friendly, professional manner Strong attention to detail and good organisational skills Comfortable using systems and handling administrative tasks alongside calls Someone who enjoys helping people and takes pride in delivering great service Attention to details is essential What's on offer: Salary of £26,000 - £28,000 (depending on experience) Holiday: 26 days + Bank Holidays Free Parking A supportive and welcoming team environment Variety in your day — no two days are the same Flexibility around Saturday working (paid or time back in lieu)