Customer Services Executive

Customer Services Executive (Partially Remote working) (Partially Remote working. Hours of work 1 pm – 10 pm Monday – Friday) The successful candidate will have to complete 2 full weeks of training on location. Initial training will be in their Corby office before transitioning to a fully remote role. Salary range £28,000 - £30,000 per annum Our client is seeking a reliable and detail-oriented candidate to support their customers across the USA and Canada. Job Overview Handling customer enquiries, processing orders, and managing shipping and delivery through to completion. Responsibilities * Provide professional customer service via email and phone * Manage and resolve customer enquiries, including small technical questions * Accurately process customer orders and update internal systems * Coordinate order picking, packing, and dispatch with the US warehouse * Track shipments and resolve issues such as delays, lost items, or delivery discrepancies * Follow strict internal procedures and maintain accurate records * Communicate clearly with customers, couriers, and internal teams Requirements * Strong customer service experience * Excellent written communication and email etiquette * High attention to detail and accuracy * Proficient in Microsoft Excel (sorting, filtering, formulas, lookups) * Ability to follow structured processes and work independently * Strong problem-solving skills, especially in logistics or delivery issues * Experience with NetSuite (ERP) is an advantage Qualities we value * Reliable and highly organised * Customer-focused with a proactive attitude * Clear communicator and strong team player * Able to take ownership and follow tasks through to completion Benefits: * Company pension * Remote working