Senior Manager, Customer Success (Education)

Senior Manager, Customer Success (Education) Competitive + Bonus + Benefits Remote, UK Permanent full time Are you a strategic Customer Success leader ready to transform how organisations engage and retain their customers? We’re looking for a Senior Manager, Customer Success (Education) to lead and evolve our customer lifecycle strategy within the Education sector driving retention, customer satisfaction, and long-term value. About the role In this role, you’ll take ownership of the full customer lifecycle, aligning Customer Success and Renewals into a seamless, proactive function. You’ll move the organisation from a reactive model to a data driven, insight led approach, ensuring customers are supported at every stage from onboarding through to renewal and advocacy. Key responsibilities * Lead a high performing team of Customer Success Managers and Renewals specialists * Own and deliver renewal and retention strategy and performance * Build a proactive customer engagement model using lifecycle insights and data * Identify churn risks and growth opportunities through customer analytics * Partner cross-functionally with Sales, Product, Marketing and Support * Implement scalable processes across the customer journey * Act as a senior voice of the customer, influencing business strategy About you * Demonstratable experience in Customer Success, Account Management, or similar * Proven success in customer retention within SaaS or subscription based businesses * Strong analytical mindset with experience using customer data and health metrics is essential * Experience leading teams and driving transformation or scale * Ability to influence and collaborate with senior stakeholders * Excellent communication and leadership skills * Experience in the Education sector is highly desirable Why join us? * Lead a business critical transformation * Work in a high-growth, technology driven environment * Collaborate with talented teams across the organisation * Make a real impact on customer success and business performance Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible