IT Support Engineer

IT Support Engineer Hybrid (Office / Site-Based – Cambridgeshire & surrounding areas) Permanant  £40,000-£42,000 per annum depending on experience  Reporting to: Operations Director / Head of IT The Role My client, a contractor specialising in social housing, is seeking a proactive, hands-on IT Support Engineer to take ownership of day-to-day IT operations. This is a business-critical role where IT performance directly impacts site operations, job delivery, and revenue. You’ll work closely with a third-party IT provider, ensuring systems are reliable, issues are resolved quickly, and continuous improvements are delivered. This is not a passive helpdesk role, you’ll take full ownership of IT outcomes. Key Responsibilities Provide 1st & 2nd line support across office and field teams Troubleshoot Microsoft 365, devices, and field-based systems Build and manage devices via Intune / Entra Manage users, permissions, and device lifecycle Own and drive IT issues through to resolution Coordinate and hold third-party IT providers accountable Support networks, connectivity, and site setups Maintain security, compliance, and access controls Monitor IT performance and manage SLAs Identify recurring issues and implement long-term fixes Maintain clear documentation and improve internal knowledge Support stakeholders with clear, practical communication Key Requirements Essential Experience in 1st / 2nd line IT support Strong knowledge of Microsoft 365, Entra (Azure AD), and Intune Experience supporting remote users and multiple locations Strong troubleshooting and prioritisation skills Full UK driving licence Desirable Experience with field service / job management systems Hybrid AD environments Basic PowerShell scripting Network setup and troubleshooting Exposure to endpoint and email security tools Contact - Maryrisa or Holli - (phone number removed) or (phone number removed)