Customer Service Representative

We are recruiting Customer Service Representatives to assist passengers, handle ticketing and enquiries, and maintain a safe and welcoming station environment. Customer Service Benefits * Strong pension schemes * Excellent job stability * Career progression opportunities * Industry-recognised training * Inclusive and diverse workplace culture * Free or discounted travel across eligible rail routes (role dependent) Full training will be provided to prepare you for this role. Customer Service Pay: Salaries starting from £24,781. Customer Service Role: * Support passengers by assisting with journey planning, ticketing, and railcards. * Delivering updates on train times and service disruptions, and handling enquiries or complaints professionally. * Managing ticket sales, refunds, and compensation claims. * Offer assistance to passengers who require extra support and ensure accessibility and excellent customer care. * Maintain a clean, safe, and welcoming station environment through routine cleaning, waste management, hazard reporting, and safety checks