Service Administrator

A leading company based in the Norfolk area is seeking to appoint a Service Administrator to join their existing team. The position will be customer facing, supporting the Service and Project Teams. Responsibilities of the Service Administrator will include: - Answering all service calls - Taking initial calls from customers and producing quotations - Responding to requests for service and repair orders - Following up on customer enquiries - Liaising with potential new customers - Working to ISO9001 standards - Processing orders - Looking at cost reductions and controlling costs Candidates should have a strong customer service background and the ability to build solid business relationships. Applicants should be confident communicating in a manufacturing environment and possess good organisation and administration skills. This is a great opportunity to join an established team as part of a highly successful organisation. The role is full time, permanent and offers an attractive salary based on experience within in a similar role. However the key to this role is finding the right individual so if you have a background in customer service or experience within a manufacturing business and feel this is the role for you - please do apply. The role is hybrid and full product training will be given