Head of Operations - Repairs DLO

Head of Operations - Repairs & DLO Location: East London Rate: £700 per day (Inside IR35 - Umbrella) Contract: 3-month rolling The Opportunity We're working with a London-based housing provider to appoint an experienced Head of Operations to bring grip, pace, and accountability to a busy repairs and DLO function. This is a high-impact, hands-on leadership role. You'll act as a key support to the operational lead, bringing structure to day-to-day delivery while driving performance across frontline teams. The Role Act as a senior operational lead across the DLO and repairs service Provide direct support and oversight to frontline management and trade teams Take control of casework, escalations, and service issues Drive improvements in productivity, proactivity, and workforce performance Strengthen health & safety compliance and culture Embed better use of systems, processes, and operational controls Tackle behavioural and performance challenges with confidence Be a visible presence on the ground - credible with operatives and managers alike About You Proven track record leading repairs / DLO operations in a housing environment Background in the trades or someone who has come up through operational delivery Strong track record of stabilising underperforming services Comfortable managing complex, high-pressure operational environments Confident challenging poor performance and driving accountability Hands-on, pragmatic, and able to build trust quickly with frontline teams