Housing Officer

Housing Officer Organisation: Torbay Council Contract: Initial 3 Months (Likely Extension) Start Date: ASAP Working Pattern: Hybrid - Office, Site Visits, and Remote Working Location: Torbay Area Job Overview An excellent opportunity has arisen for an experienced Housing Officer to join the Strategic Housing - Housing Management team on an agency basis. This role is ideal for candidates with strong tenancy management experience within a local authority or housing association environment. The successful candidate will manage a portfolio of properties, support tenants, and ensure compliance with tenancy agreements while maintaining safe and sustainable communities. Key Responsibilities Manage a portfolio of council properties and housing schemes Deliver tenancy management services including successions and tenancy changes Manage rent arrears and support income recovery processes Investigate and resolve anti-social behaviour (ASB) cases Conduct estate inspections, tenancy visits, and property inspections Provide housing advice and welfare benefit guidance to tenants Work collaboratively with external agencies including social services and police Support void management and lettings processes Maintain accurate records and ensure compliance with housing legislation Promote tenancy sustainment and community wellbeing Candidate Requirements Proven experience working as a Housing Officer, Tenancy Officer, or Neighbourhood Officer Strong knowledge of housing legislation and tenancy management Experience managing ASB cases and rent arrears Experience conducting estate inspections and tenant visits Ability to work with vulnerable tenants and partner agencies Strong organisational and record-keeping skills Full UK driving licence and access to a vehicle Ability to work independently and manage caseloads effectively