Timetabling Assistant

Job Title: Timetabling Assistant (Education Services) Salary: £28,300 per annum Job Type: Permanent, Full-time Location: Ipswich, IP3 Hours: 40 hours per week (8:30am–5:00pm, 8:00am–4:30pm Fridays), 52 weeks per year About the Role Eleven 11 Recruitment is recruiting on behalf of our client for a Timetabling Assistant to join their Education Services team. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering a high-quality, young-person-focused service. You will play a vital role in ensuring the tuition and education provision runs smoothly by coordinating timetables, communicating effectively with families and tutors, and supporting the wider education team to deliver a responsive and efficient service. This Role is Ideal For: • Administrators with strong organisational and communication skills • Individuals seeking a meaningful role supporting young people’s education • Candidates who enjoy varied, detail-oriented work in a supportive team environment Qualifications & Experience Essential: • NVQ Level 2 (or equivalent) in Business Administration, Customer Services, or a relevant subject • Experience working in an administrative role Desirable: • Experience within an education or alternative education environment • Knowledge of safeguarding responsibilities • Understanding of GDPR and confidentiality requirements Knowledge & Skills • Ability to produce clear, professional documents and emails • Excellent attention to detail and ability to manage competing priorities and deadlines • Confident and professional telephone manner • High standard of written English (grammar, spelling, and sentence construction) • Strong IT skills, including Microsoft Office • Ability to plan, prioritise and manage workload effectively • Desirable: ability to design and manage spreadsheets/databases and identify anomalies or issues Personal Attributes • Calm, positive and resilient — even in challenging situations • Warm, friendly and approachable, able to build strong working relationships • Flexible, proactive and able to use initiative • A team player who contributes to a collaborative culture Key Responsibilities • Schedule and manage regular sessions for young people and tutors • Adapt timetables in response to changes, cancellations and availability • Maintain oversight of tutor availability and pupil attendance • Arrange cover where required and update schedules accordingly • Communicate changes clearly and confidentially to tutors and families • Provide relevant case information to covering tutors where appropriate • Maintain accurate pupil records within the internal MIS system • Add, update and manage documentation in line with data protection requirements • Acknowledge, record and securely file key documents • Develop a strong understanding of the service to respond to queries effectively • Respond to internal and external queries promptly and professionally • Contribute to team meetings and collaborative problem-solving • Provide cover for timetabling colleagues when required To apply please call us on (phone number removed) or apply online to (url removed)