Onboarding Specialist (SaaS)

Onboarding Specialist (SaaS) Location: UK (Fully Remote) Type: Full-time The Role We are looking for an Onboarding Specialist to lead the end-to-end onboarding of new clients, ensuring a seamless transition from initial setup through to a successful go-live. In this role, you will act as a product expert - delivering training, supporting technical configuration, and helping customers realise the full value of the software as quickly as possible. A key focus will be improving onboarding processes to increase efficiency and reduce time-to-value while maintaining high service standards. What You’ll Be Doing * Manage the full onboarding lifecycle from setup through to go-live * Deliver engaging training sessions both remotely and on-site * Work closely with technical teams to configure client databases and support initial data setup * Investigate system behaviour and resolve issues during onboarding in collaboration with development teams * Capture and document client requirements and ways of working, ensuring this is shared internally * Maintain expert-level product knowledge, including new feature releases * Conduct structured handovers to Customer Success teams * Meet KPIs and SLAs while contributing to continuous improvement initiatives What We’re Looking For * Proven experience (2+ years) in onboarding, implementation, or technical project management - ideally within a SaaS or ERP environment * Strong project management skills, with the ability to manage multiple implementations simultaneously * Experience configuring and delivering training on complex software systems * Excellent communication skills, with the ability to explain technical concepts clearly * A customer-focused mindset with the ability to build strong relationships * Highly organised, proactive, and self-motivated * A strong aptitude for understanding and presenting technology * Willingness to travel to client sites when required Nice to Have * Experience with implementation or project management methodologies * Industry experience within waste management or environmental services * Familiarity with tools such as Jira Service Desk, Slack, or HubSpot * Experience working in a remote-first environment aligned to UK business hours What’s on Offer * Fully remote working * Flexible working hours (aligned with team needs) * 25 days holiday + UK bank holidays, plus birthday off * Additional holiday entitlement with tenure * Learning & development budget and dedicated days * Health cash plan and pension * Work-from-home allowance * Regular team offsites and collaboration opportunities * Enhanced parental leave * Travel expenses covered If you’re passionate about delivering exceptional customer onboarding experiences and want to play a key role in helping clients succeed, we’d love to hear from you