Service Development Manager

Service Development Manager Department: Asset Strategy & Sustainability Location: Homebased with travel as required Contract: Permanent, full time Salary: c. £50,000 per annum To view the JD: (url removed) Anchor is looking for a forwardthinking Service Development Manager to lead the development and implementation of improvements across our property and asset functions. This is a highimpact role where your work directly shapes how efficiently and effectively, we deliver services to residents. You’ll join our Asset Strategy & Sustainability team and work closely with senior property delivery leaders, commercial colleagues, strategic partners, and external contractors. It’s a role for someone who thrives in a fastpaced, highvolume environment and brings both analytical strength and excellent people skills. What you’ll be doing * Leading the development, coordination and delivery of the Property and Assets Improvement initiatives, ensuring these align with corporate and local strategies. * Designing and implementing service improvement solutions - from problem definition through to build, implementation and communication. * Providing expert advice, challenge and support to colleagues across Property and Assets, helping shape highquality, efficient services for residents. * Creating and managing governance frameworks, templates, reporting tools and communication channels that support effective programme delivery. * Working collaboratively with internal teams, including the Corporate Transformation team, and external partners to ensure positive stakeholder engagement and alignment on priorities. * Analysing diverse data sources to identify opportunities, understand performance, and support decisionmaking. * Managing risks, issues and dependencies to ensure initiatives are delivered on time and to the expected standard. * Acting as a single point of contact for feedback and queries relating to the improvement programme. What you’ll bring * Strong understanding of the challenges and opportunities facing housing and care providers, including property management, repairs, planned investment and compliance. * Experience delivering business improvement or change initiatives within property, construction, housing or asset management environments. * Excellent analytical skills, including the ability to manipulate and interpret data using tools such as Excel. * A confident communicator with the ability to engage, influence and present to a wide range of stakeholders, including senior leaders. * Strong interpersonal skills and a collaborative approach, with the ability to build trusted relationships across teams and with external partners. * Experience balancing multiple priorities and working within multidisciplinary teams. * Project management, business analysis or business improvement qualifications (or equivalent experience). * If you’re passionate about service improvement, datadriven decisionmaking and delivering great outcomes for residents, we’d love to hear from you. Apply now and be part of a team driving meaningful change