Operations Manager

Operations Manager/Route Planner - Heywood Main Purpose of the Role This role will focus on improving efficiency, implementing systems, and ensuring operational processes support both service delivery and product-based activities. The successful candidate will have strong experience in logistics, scheduling, route optimisation, and operational improvement methodologies such as Lean Management. The Operations Manager will play a key role in improving workflows, supporting teams, and driving operational excellence across service and product functions. Shift : Monday – Friday 9am – 5pm (flexible) Key Responsibilities: * Manage complex scheduling and route optimisation to maximise efficiency and service delivery. * Lead the implementation and integration of route optimisation software and operational systems. * Apply Lean Management principles to identify process improvements and eliminate operational waste. * Oversee logistics, warehouse operations, and stock management processes. * Ensure effective Goods In/Goods Out processes and optimise stock placement within warehouse management systems (WMS). * Work closely with leadership to improve operational performance and scalability. * Support strategic purchasing and inventory planning to ensure optimal stock levels. * Lead and develop operational teams, promoting collaboration, accountability, and continuous improvement. * Manage and resolve operational conflicts through strong negotiation and communication. * Contribute to HR-related processes including hiring, investigations, performance management, and disciplinary procedures when required. * Support operational projects, including system upgrades and integration with ERP/WMS platforms. Essential Skills & Experience: * Conflict management * Negotiation skills * Strong interpersonal communication * Team development and coaching * Operational planning and organisational skills * Significant experience managing complex operational scheduling and route optimisation. * Experience implementing operational or logistics software systems. * Strong understanding of Lean Management principles. Desirable Skills & Experience: * Experience within both service-led businesses and product-based operations, with understanding of workforce variability and stock management. * Knowledge of strategic purchasing, Goods In/Out operations, and warehouse optimisation. * Experience with Warehouse Management Systems (WMS) and ERP systems, including system integration projects. * Background in warehouse and logistics operations. * Route optimisation experience from a logistics or haulage environment. * Understanding of HR processes including hiring, investigations, and disciplinary procedures. Preferred Qualifications: * Lean Six Sigma Green Belt * NEBOSH or IOSH certification * AGILE or PRINCE2 Project Management certification