Internal Account Manager / Estimator

NEW VACANCY! (PK9195) INTERNAL ACCOUNT MANAGER / ESTIMATOR NORTH EAST (Please contact me for further location details) SALARY GUIDE: CIRCA £28K (Flexible Depending on Experience) HOURS OF WORK: Monday to Friday - 9am till 5.30pm Our client is a privately owned BRC accredited carton manufacturer based in the North of England. They sell into a range of markets including finance, FMCG, manufacturing, communications, cosmetic, beauty, household, DIY, and pet care markets. They are currently recruiting for a highly organised and commercially aware Internal Account Manager to support clients across litho printed carton packaging, commercial print, direct mail, and fulfilment. This is a dynamic, client-facing role responsible for managing customer enquiries from initial quotation through to final delivery. Candidates should have experience in at least one of these sectors, with a strong preference for those who have worked with litho printed carton packaging. Key Responsibilities: Be the key internal point of contact between clients and production teams, ensuring all projects are delivered accurately, on schedule and within agreed budgets Manage incoming client enquiries, interpreting briefs and specifications accurately Prepare detailed estimates and create customer quotations using the company's Management Information System (MIS) Process and convert orders into internal job instructions within the MIS Raise internal requisitions and purchase orders through the MIS system Develop and maintain critical paths to ensure projects stay on schedule Coordinate with production, pre-press, purchasing, logistics, and fulfilment teams Liaise with external suppliers where necessary Proactively manage timelines, flagging risks and resolving issues Handle internal and external queries professionally and efficiently Maintain accurate job records and documentation within the MIS system Ensure projects meet quality standards, cost targets, and customer expectations Build and maintain strong client relationships to encourage repeat businessRequirements: Experience within litho printed carton packaging, commercial print, direct mail or fulfilment environments Strong knowledge of print production processes and industry terminology Proven experience working with a MIS System, ideally Tharstern MIS Experience preparing estimates, managing job costing and coordinating production workflows Ability to interpret artwork specifications and understand production requirements Excellent organisational skills with the ability to prioritise workload effectively High level of attention to detail and accuracy Strong communication skills when working with both internal teams and external clients Ability to manage multiple projects in a fast-paced, deadline-driven environment Competent in using Microsoft Office Proactive, with a solutions-driven approach to problem solving Able to remain calm and effective when working under pressure Strong commercial awareness and understanding of business priorities Team-oriented, with a collaborative and supportive working style Customer-focused, with a commitment to delivering excellent service