Maintenance Manager

We are recruiting an experienced Maintenance Manager to lead the engineering and building services function at a flagship retail and leisure destination in West London. This is an excellent opportunity for a technically strong, people-focused engineering leader to take ownership of a high-profile site, ensuring all mechanical, electrical, and building systems operate safely, efficiently, and to the highest standards — supporting an exceptional guest and retailer experience. The Role Reporting to the Facilities Manager, you will lead the onsite engineering team and take full responsibility for delivering planned and reactive maintenance across the centre. This is a hands-on leadership role within a live retail environment, requiring strong technical expertise, compliance knowledge, and the ability to manage multiple stakeholders. Key Responsibilities Lead, develop, and manage the onsite Maintenance Team Oversee delivery of PPM schedules and reactive works Ensure full statutory compliance (LOLER, PUWER, electrical safety, water hygiene, etc.) Manage specialist contractors and permit-to-work systems Maintain asset registers, statutory certification, and compliance documentation Monitor M&E and building fabric performance, identifying risks and investment needs Ensure accurate CMMS reporting and job closure Conduct audits and inspections across plant rooms and public areas Manage engineering budgets and procurement activities Support emergency response and out-of-hours engineering incidents Promote a proactive Health & Safety culture Work collaboratively with operations, security, cleaning, guest services, and centre management Support sustainability and energy efficiency initiatives About You We are seeking a confident engineering leader with experience in retail, commercial, or leisure environments. You will bring: Proven experience managing maintenance teams Strong technical knowledge of M&E services (HVAC, water systems, controls) Solid understanding of statutory compliance and safe systems of work Excellent leadership and stakeholder management skills Strong organisational and problem-solving ability Experience using CMMS and digital reporting systems A customer-focused mindset suited to a live public environment Desirable IOSH Managing Safely or NEBOSH BMS experience Exposure to energy or sustainability initiatives Multi-service FM contractor management experience Recognised engineering qualification (NVQ Level 3 / City & Guilds or equivalent) IPAF / PASMA What’s on Offer 24/7 GP access for you and your immediate family Mental health and life-event counselling support Get Fit programme Financial and legal advice services Cycle to Work scheme Retail discounts and cashback app Uniform, PPE, and equipment provided If you’re a driven Maintenance Manager looking to take ownership of a prestigious West London site, we’d love to hear from you