Housing Officer

Marks Consulting Partners are currently looking for a Housing Officer to work with one of our Housing Association clients in Hertfordshire. What the Job Will Be Doing * Manage tenancies effectively, assessing household needs and signposting residents to appropriate support. * Review tenant circumstances regularly and advise on suitable future housing options. * Oversee mixed‑tenure patches, ensuring compliance with policies for leaseholders, shared owners and managing agents. * Represent the organisation at court and external meetings, acting as a key liaison with community stakeholders and resident groups. * Prepare and present court documentation to support legal action when required. * Work collaboratively across teams to deliver a seamless, customer‑focused housing service. * Reduce rent and service‑charge arrears through proactive income management. * Manage antisocial behaviour cases and tenancy/lease breaches, working with internal and external partners. * Monitor estate services, carry out regular estate and fire safety inspections, and ensure repairs or issues are resolved promptly. * Support void management to ensure properties are re‑let quickly and safely. * Lead on safeguarding signposting, tenancy reviews, fraud prevention audits, and manage mutual exchanges, assignments, and successions. * Participate in duty rota and emergency response, support councillor enquiries, and monitor CCTV to address ASB, fly‑tipping and related issues. What You Will Need * Excellent negotiation and influencing skills * Excellent communication skills, both written and verbal * Excellent time management and organisational skills * Excellent IT skills with the ability to use Housing Management software * Ability to input data into systems accurately * Proven debt management experience * Experience of dealing with people in difficult, often stressful, situations * Experience of tenancy and neighbourhood management * Knowledge of relevant Housing legislation * Due to the nature of the role, you will need to have a full driving licence and access to a car with business insurance