Tenancy Co-ordinator

Role: Tenancy Coordinator Location: Barnstaple and surrounding areas Salary: Up to £25,567.20 per annum plus essential car user allowance Hours: 37 hours per week Contract: Fixed Term – 6 months Maternity Cover The Role We are now looking to recruit a Tenancy Co-ordinator, to join our Neighbourhoods Team. You will be responsible for Tenancy Changes such as successions, name changes and updates to our housing management system and low level anti-social behaviour (ASB)including neighbourhood disputes. The main responsibilities of the role are: * To ensure a high-quality customer focused and responsive service is provided when dealing with customers enquiries that relate to the Neighbourhood Team. * Responsible for low level ASB to include Neighbour disputes. * Responsible for Tenancy Changes such as successions, name changes and updates to Cx. * To assist in Estate Inspections and Health and Safety Inspections on patch. * Responsible for Starter tenancy reviews and Post Tenancy visits including inspection of property. * To act as the main point of contact for Neighbourhood Customers. About You * Previous experience working in a front-line housing service or previous experience working in a front-line customer service position. * Good inter-personal and people skills. * Ability to collate, prepare and present information in a clear and logical format. * Good listening skills and an ability to empathise. Benefits * 27 days holiday plus bank holidays * 7% Employer contribution Pension * Cash Plan of up to £1600 per year * Employee Assistance Programme (EAP) * Health & Wellbeing Support * Family Friendly Policies * Cycle to Work Scheme * Tech Scheme * Refer a Friend Scheme The successful candidate will be required to complete an Enhanced DBS check. Closing date: Thursday, 19 March 2026 – 09:00 Interviews: 23 March 2026 We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied. We request that all applications are submitted with a completed Equality & Diversity Form