Housing Team Leader

Housing Team Leader (Temporary – Approx. 6 Months) Location: Nottinghamshire Start: ASAP Contract: Interim / Temporary Hours: Full-time - Officer Based We are seeking an experienced and proactive Housing Team Leader to support the Housing Manager with a variety of service-improvement projects and the day‑to‑day coordination of the Housing Team. This is an excellent interim opportunity for a confident housing professional who can quickly provide operational stability, drive performance, and help deliver high-quality landlord services. About the Client Our client is a respected Nottinghamshire housing provider delivering essential tenancy and neighbourhood services to residents across the region. They are committed to creating safe, well-maintained communities and supporting tenants to sustain successful, long-term tenancies. Key Responsibilities * Support the Housing Manager with operational and strategic projects to enhance overall service performance. * Assist in the day‑to‑day leadership and coordination of the Housing Team, ensuring workloads are balanced and service standards consistently met. * Provide professional guidance and oversight to staff managing tenancy cases, ensuring a customer‑focused and consistent approach. * Support key housing management activities, including voids, allocations and tenancy sustainment, to minimise rent loss and improve turnaround times. * Ensure tenants receive clear, compassionate and timely communication across all channels, including home visits, telephone and written correspondence. * Promote financial inclusion by ensuring tenants are signposted to income, welfare and tenancy‑support services. * Maintain compliance with relevant housing legislation, regulatory frameworks and internal policies. * Assist in managing complex cases including safeguarding, ASB, tenancy breaches and other high‑risk areas. * Build strong working relationships with internal departments and external partners to support effective multi‑agency working. The Ideal Candidate * Strong technical knowledge and hands‑on experience in tenancy and neighbourhood management within social housing. * Experience supporting, coordinating or supervising Housing Officers, with the ability to motivate and guide staff. * Understanding of performance management, customer service standards and using data to drive improvements. * Confident working collaboratively with partner agencies and multi‑agency networks. * Solid knowledge of housing legislation, regulation and compliance requirements. * Experience handling complex tenancy, ASB and safeguarding matters within a social housing context. * A proactive, organised and solution‑focused approach, with the ability to balance operational needs and project-based work