Call Handler

DV Cleared Call Handler opportunity available suitable for ex-Police individuals or those who have worked in a national security or defence environment. This role is paying £300 per day. This is a non-IT role. Suitable for someone with a Police background. One of our government clients is looking for an experienced Call Handler to join them for a 6 month contract. They are offering £300 per day, inside IR35. Our client is based in London (SW1) onsite full time. They operate on a 24x7 rota shift pattern and this role is DAY TIME hours. This role is working in a DV Security Cleared environment. You will need to be DV (developed vetting) cleared or eligible to undertake DV Security Clearance. Would suit the following: Communications Operator, Dispatcher, Contact Handler, Command and Control Operator, Communications Officer, Call Centre Handler, Telecoms Operator, Internal Communications. Skills Experience: * Outstanding customer service - Calm, confident, and responsive under pressure * Team player – Collaborative, supportive, and reliable in a fast-paced environment. * Clear communicator – Strong verbal skills and active listening. * Organised and efficient – Skilled at managing time and priorities. * Confident with ICT systems and telephony tools. * Experience in a contact centre or similar high-volume environment. (Desirable) * Familiarity with Microsoft Teams and other video call systems to set up meetings and calls. (Desirable) * Multilingual abilities are a plus. (Desirable) If you think you’d be a good fit for this role, please apply here. We look forward to hearing from you! - SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all