Response & Voids Manager

Job Title: Response & Voids Manager Location: Wisbech and surrounding areas  Contract: Permanent Salary: £50,000k per annum  About the Role We are seeking an experienced Response & Voids Manager to join our social housing team in Wisbech. You will be responsible for supervising day-to-day responsive repairs and maintenance activities, ensuring works are completed safely, on time, within budget, and to a high standard. This role is key to delivering an effective, customer-focused repairs service that meets regulatory requirements and improves the quality of homes for our residents. Key Responsibilities Supervise in-house operatives and/or contractors delivering responsive repairs, voids, and planned maintenance Allocate and manage daily workloads to ensure service targets and KPIs are met Carry out pre and post inspections of repair works to ensure quality, safety, and value for money Ensure compliance with health & safety legislation, risk assessments, and method statements Monitor materials, stock usage, and costs to control budgets effectively Act as an escalation point for complex repairs, complaints, and resident issues Liaise with residents, housing officers, contractors, and other stakeholders to coordinate works Ensure repairs are delivered in line with statutory requirements, including gas safety, electrical safety, and building regulations Maintain accurate records using housing management and repairs systems Support operatives with training, performance management, and continuous improvement About You Proven experience supervising repairs and maintenance services, ideally within social housing or property maintenance Strong technical knowledge of building maintenance and responsive repairs Sound understanding of health & safety, CDM regulations, and compliance requirements Excellent organisational and problem-solving skills Ability to lead, motivate, and manage trade teams or contractors Good IT skills and experience using repairs or asset management systems Proven experience managing responsive repairs and/or voids services within social housing or property maintenance. Strong contractor management and performance monitoring experience Knowledge of housing legislation, compliance requirements, and asset management principles Full UK driving licence (for site visits) If you are interested please contact Maryrisa or Holli on (phone number removed)