Customer Service Manager

Job title: Customer Service Manager Location: Aldershot Hours: Monday - Thursday 8.30am - 17.30pm and Friday 8.30am - 17.00pm Salary: £40k Perks: Career progression with a growing company, retail discount vouchers, training enhancement Our client Our client is a well-established and growing business in Aldershot, known for delivering high-quality service to both corporate and private clients. With a strong reputation in their sector and a collaborative team culture, they are now seeking a proactive and experienced Customer Service Manager to oversee and develop their customer service team of 23. This is a fantastic opportunity for someone who thrives in a busy, client-driven environment and enjoys motivating people, streamlining processes, and leading with confidence. The role As Customer Service Manager, you will take full responsibility for managing a team of 23 customer service professionals. You'll be the key driver of team performance, service delivery, and customer satisfaction-playing a pivotal role in shaping the customer journey from start to finish. This is a hands-on leadership role ideal for someone who brings energy, structure, and a solutions-focused mindset to their team. Key responsibilities Lead, mentor, and supervise a team of 23 customer service advisors, ensuring performance targets and service standards are consistently met Foster a supportive and collaborative team culture, encouraging continuous development and accountability Handle escalated and complex customer queries, ensuring timely and professional resolution Analyse team performance metrics, produce reports, and implement service improvements based on data and customer feedback Oversee resource planning, rota management, and daily workload distribution across the team Conduct regular 1:1s, training sessions, and performance reviews to drive growth and retention Collaborate cross-functionally with departments such as operations, sales, and finance to streamline workflows and resolve customer issues Champion the customer experience internally, acting as the voice of the customer and driving process improvements accordingly Assist with recruitment, onboarding, and induction of new team membersKey requirements Product or FMCG industry experience Team management or supervisory experience Excellent communication skills. High level of organisational ability. Adaptable in a fast moving, pressured and changing environment.What's on offer? Competitive salary of £40,000 Early Friday finish The chance to lead a sizeable, motivated team in a business that values people and performance Free on-site parking A collaborative and down-to-earth working environment Opportunities for career development in line with company growth A leadership role where your input and management style will make a real difference