Travel Administrator

Travel Administrator Hours: Full time or part time working, with flexible Hours Location: Office based in Norwich, Norfolk This is an exciting opportunity for a Travel Administrator to join a fast-growing company that delivers high quality, bespoke, worldwide holidays. As Travel Administrator you will be detail-driven, customer-focused and play a key part in supporting clients before, during, and after travel, ensuring every arrangement is handled accurately, professionally, and with care. What's On Offer: • Competitive salary of £26 - £27K p.a. pro rata (reviewed after 6month probation period) • Company bonus scheme • Company pension scheme • Paycare health benefits • Free on-site parking • A friendly, supportive, and professional team environment Travel Administrators Key responsibilities: • Delivering consistently high levels of customer service and building long-term client relationships • Preparing and issuing travel documentation • Managing holiday arrangements including flights, transfers, accommodation, and activities • Handling client enquiries via phone, email, and social media • Capturing, maintaining, and updating client information accurately • Monitoring, collecting, and processing payments • Liaising with suppliers and internal departments to resolve queries • Ensuring company values and service standards are upheld at all times Desired Skills and Experience: * Experience working within the travel industry or administration experience at a high level. * Excellent written and verbal communication skills * Strong organisational and time-management ability * High attention to detail and strong numeracy skills * Confidence managing multiple tasks and priorities * Proficiency in Microsoft Word, Excel, Outlook, and CRM systems * A proactive, positive, and professional approach * The ability to handle complex queries with resilience and good judgement * A genuine interest in travel and customer experience If you are highly organised, customer-focused, and enjoy working in a structured yet varied role, we look forward to hearing from you