Head of Service Delivery

Our client has an exciting opportunity for a Head of Service Delivery to join the team. Location: London Salary: Competitive Job Type: Permanent, Full-time About The Company: Our client is a fast-growing specialist services organisation operating within the education and support sector. They work in partnership with public sector bodies to deliver tailored programmes for children and young people who require additional support outside of mainstream settings. With a strong focus on quality, safeguarding and professional standards, the organisation has built a reputation for calm, well-structured delivery in complex environments. Following a period of sustained growth, they are now entering their next phase of scaling and operational maturity. Their culture combines high expectations with genuine care for both service users and staff Head of Operations – The Role: This is a senior leadership role reporting to the Managing Director, responsible for the design, stability and continuous improvement of the organisation’s delivery model. Blending strategic oversight with hands-on operational leadership, you will ensure services remain high-quality, compliant and scalable as the organisation grows. You will lead and develop service managers, embedding clear standards, accountability and consistency across teams. This role requires a calm, authoritative leader who can translate strategic ambition into structured, sustainable day-to-day delivery. It is an opportunity to shape a growing service while strengthening systems, people capability and long-term resilience Head of Operations – Key Responsibilities: -Own and refine the service delivery model to ensure it remains effective, compliant and scalable -Lead and support Service Managers and Quality Leads to deliver consistent, high-quality provision within clear operational frameworks -Oversee quality assurance processes, identifying risks early and driving improvement -Contribute to strategic planning, growth readiness and capacity modelling to ensure sustainable expansion -Build a culture of accountability, professional judgement and measured decision-making Head of Operations – You: -Senior leadership experience within education, children’s services, healthcare or a similarly complex regulated environment -Strong understanding of safeguarding and working with vulnerable children and young people -Demonstrated experience developing confident, capable managers -Commercial awareness, including involvement in budgeting, forecasting or capacity planning -High emotional intelligence with the ability to make balanced decisions under pressure Head of Operations – Benefits: -Flexible working arrangements -Ongoing professional development and leadership training -Enhanced pension and annual leave entitlement -Gym membership To submit your CV for this exciting Head of Operations opportunity, please click ‘Apply’ now