Operations Manager

Operations Manager Sidcup, Kent | Full-time | Office-based | Monday-Friday, 8:00am-5:30pm We are seeking an experienced and commercially minded Operations Manager to become a central figure within the business - someone who wants to take ownership, lead from the front, and help drive the company forward. Experience within the electrical wholesale industry would be beneficial Understanding of commercial electrical supply chains Experience managing internal sales teams The Role This is a senior, hands-on office leadership position with responsibility across telesales, purchasing, accounts oversight, supplier relationships, and operational coordination. You will play a key role in strengthening internal systems, improving efficiencies, and supporting sales growth. Key Responsibilities 1. Head of Internal Telesales Oversee and lead the internal telesales function Manage quotations, orders, purchasing, and invoicing processes Ensure pricing accuracy and margin control Maintain high levels of customer service and response times Monitor order processing from enquiry through to fulfilment 2. Account Management Maintain and develop key customer relationships Ensure commercial terms are adhered to Identify opportunities for repeat business and upselling Support proactive client communication 3. Supplier Management Develop and manage supplier relationships Negotiate pricing, rebates, and commercial agreements Monitor supplier performance, delivery times, and product availability Review and optimise buying strategy 4. Sales & Leadership Support Provide structured support to the Head of Sales Assist with pipeline visibility and sales performance tracking Support strategic sales initiatives and account development 5. Department Oversight Monitor Accounts Department workflow and reporting Ensure accurate invoicing, credit control, and ledger management Oversee Delivery Department coordination and logistics performance Improve internal communication between sales, accounts, and logistics 6. Business Growth & Development Work with Directors to develop: Buying guides Product catalogues Marketing brochures Website improvements Identify operational efficiencies Implement process improvements Contribute to long-term business growth strategy Skills & Experience Required Essential: Previous management experience Strong organisational and leadership skills Excellent commercial awareness High attention to detail Strong Excel and Word capability Experience using Sage Accounts or similar ERP/accounting systems Confident communicator with both customers and suppliers Desirable: Experience within the electrical wholesale industry Understanding of commercial electrical supply chains Experience managing internal sales teams Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people