Account Manager

Account Manager - FM Service Provider - London - Up to £80,000 Fantastic opportunity to work for a leading FM Service Provider in London! CBW are currently recruiting for an Account Manager to oversee all hard services within a prestigious static commercial building located in London. The successful candidate will come from a technical M&E background and have experience in the day-to-day running of commercial properties (Landlord & Tenant). In return, the company is offering a competitive package of up to £80,000, along with ongoing training, development, and genuine career progression opportunities. Hours of work Monday to Friday - 08:00am to 17:00pm Key duties & responsibilities Report directly to the Operations Director Manage agreed KPI and SLA's. Responsible for managing the company's H&S and environmental performance on the contract. Plan and implement building shutdowns and complex client project works. Responsible for managing the company's quality procedures on site Recruitment of any new staff Responsible for the development of all staff, which will include annual appraisals. Manage staff absenteeism and be responsible for disciplinary issues Management of client relationships on a daily basis. Management of all reports. Manage any additional business opportunities that will deliver client satisfaction and increase contract sales revenue Offer technical support to both the client and the engineering team Responsible for the permit system. Attend client meetings Financial understanding/experience (P&L etc)Requirements Qualified in an engineering discipline (Electrical or Mechanical); C&G, HNC, HND or higher. Experience of service delivery across a hard services contract Previous experience of managing an FM engineering team. A proven track record in commercial building maintenance Ability to communicate both verbally and in writing with all levels of staff and clients. Ability to manage and prioritise a demanding and varying workload. Excellent communication and customer service skillsPlease send your CV to Katie at CBW Staffing Solutions for more information