Resident Liaison Officer

Resident Liaison Officer | Manchester Start Date: May 2026 Project: Major Cladding Remediation (Northern Region) The Role: What You'll Be Doing You are the primary link between the site production team and the residents. On a cladding remediation project, your job is to manage the "human element" of the construction process. Pre-Construction Engagement: Leading "Meet the Contractor" sessions and conducting individual household surveys before the scaffolding goes up. Access Management: Coordinating with residents to ensure work crews have the necessary access to balconies and external elevations. Communication: Distributing weekly progress newsletters and managing the "Notice of Works" for noisy or intrusive phases. Conflict Resolution: Acting as the first point of contact for complaints, ensuring any site-related grievances are settled quickly and professionally. Reporting: Maintaining an accurate RLO tracker and resident contact logs for the Project Manager. What You Need to Do the Job To hit the ground running this May, you'll need a specific mix of site experience and "people" skills: Sector Experience: Proven track record as an RLO, specifically within cladding, EWI, or major external refurbishments. Building Safety Knowledge: A basic understanding of the new safety regulations and how they impact resident communication. Tech Savvy: Ability to use digital reporting tools and Microsoft Office to track resident interactions. Mobility: A valid UK driving license and your own transport to cover sites across the Manchester area and occasionally the wider region. Soft Skills: High-level conflict resolution skills and the ability to stay calm when dealing with frustrated residents