Housing officer / Tenancy officer

Tenancy Services Officer Our client is seeking an experienced and motivated Tenancy Services Officer to deliver a high-quality, customer-focused housing management service across a defined patch of general needs, sheltered and leasehold properties. This is a varied and rewarding role focused on tenancy sustainment, estate management, anti-social behaviour, and delivering excellent customer service. Key Responsibilities * Manage a designated housing patch, dealing with tenancy sign-ups, breaches, ASB cases, resident disputes and estate issues * Conduct tenancy audits, home visits, estate inspections and introductory tenancy reviews * Investigate and resolve tenancy breaches, issuing warnings and notices where appropriate * Prepare legal documentation and attend court when required * Work proactively to support vulnerable tenants and prevent tenancy breakdown * Liaise with internal teams and external agencies to deliver coordinated support * Respond to complaints, enquiries and elected representative correspondence within set timescales * Identify safeguarding concerns and take appropriate action * Maintain accurate case records using housing management systems * Contribute to service improvement initiatives and performance targets About You * Proven experience in tenancy management, including ASB and enforcement * Strong knowledge of housing law and tenancy management best practice * Experience supporting vulnerable residents and promoting tenancy sustainment * Confident managing a busy caseload and working to performance standards * Excellent written and verbal communication skills * Ability to handle challenging situations professionally and fairly * Competent using IT and case management systems * Professional qualification in housing (CIH Level 3) or willingness to work towards What’s on Offer * A varied and community-focused role * Opportunity to make a real impact on residents’ lives * Supportive team environment * Ongoing professional development If you are passionate about delivering high standards of housing management and putting residents at the heart of service delivery, we would love to hear from you