Repair Management Advisor

Division: Fleet Management Job Title: Repair Management Advisor Hours: 40 hours per week, Monday to Friday, 08:30 – 17:00 Salary: £12.21 per hour (Temp-to-Perm) About the Role Our client, a forward-thinking fleet management and contract hire company, is looking for a Repair Management Advisor to join their expanding team. This role offers the opportunity to manage vehicle repair processes in a fast-paced, customer-focused environment and support the company’s ongoing growth across the UK. The position is Temp-to-Perm, providing excellent career progression opportunities within the organisation. Key Responsibilities • Take incoming calls from customers in a timely and professional manner. • Manage vehicle defects throughout the repair process, ensuring all information is accurately recorded in systems. • Keep customers updated throughout the repair process, maintaining a professional and courteous approach. • Handle ongoing vehicle repairs, updating all relevant systems accurately. • Manage all vehicle repairs via telephone and email. • Coordinate and escalate repair timelines with the Team Leader or Operations Manager as required. • Ensure daily workloads are completed efficiently. • Undertake additional ad-hoc tasks as required by the business. Person Specification / Personal Qualities • Self-motivated with a drive to succeed and meet service level targets. • Natural communicator, able to build rapport with customers and understand their needs. • Fast learner with a curious and proactive mindset. • Passionate about helping others, both customers and colleagues. • Excellent verbal and written communication skills. • Able to manage ambiguity and adapt to change while maintaining focus and persistence. • Capable of adhering to agreed priorities, procedures, and processes. • Able to work to challenging deadlines. • Strong customer focus with a commitment to delivering excellent service. • Team player with collaborative working style. Benefits • 22 days’ holiday per annum, rising to 23–25 days based on length of service, plus bank holidays. • Employee referral scheme (£300–£500 depending on role). • Discounts on vehicle hire. • Specsavers Eye Care vouchers. • Perkbox benefits and discounts