Sales / Business Development Lead

Sales / Business Development Lead - Plumbing Supplies - Keighley Salary circa 38k to 45k - negotiable Monday to Friday 730am to 5pm - occasional Saturday mornings as required Full time permanent role SCOPE: * Grow sales by developing existing customers and converting new ones. * Maintain regular contact with key trade accounts and re‑engage lapsed customers. * Convert walk‑ins into repeat buyers and reach out to local installers not yet using the branch. * Lead the daily counter operation and ensure a consistently high customer experience. * Set clear priorities for the sales team and keep service levels high. * Resolve day‑to‑day issues quickly before they escalate. * Coordinate with the warehouse to keep orders, stock, and deliveries flowing smoothly. * Allocate tasks between sales and warehouse staff to avoid bottlenecks. * Step onto the counter when needed to support busy periods. * Become the main commercial driver of the branch, growing sales and customer loyalty. * Take the lead on key customer relationships and understand their ongoing job needs. * Bring more structure and consistency to daily operations and service levels. * Act as the first point of contact for routine decisions, reducing reliance on the owner. * Identify new opportunities and improvements that help the branch grow over time. IDEAL EXPERIENCE: * Experience in a plumbers’ merchant, builders’ merchant, electrical wholesaler, or similar trade counter environment OR strong senior retail/operational experience in a fast‑paced setting. * Comfortable leading a counter team, setting daily priorities, and solving problems without needing a formal manager title. * Commercial mindset with proven ability to grow sales, build customer relationships, and spot new opportunities. * Strong communicator who can engage installers, convert walk‑ins, and proactively follow up with customers. * Organised, methodical, and calm under pressure — able to keep the branch moving smoothly. * Willing to learn plumbing & heating products quickly if not already experienced