Quality Assurance Manager

CQC/Ofsted regulated services Midlands based UK role Package - £50 to £55k plus car allowance – Nationwide Travel Key Responsibilities About the Role As Quality Assurance Manager, you’ll work alongside the senior Management team to Lead quality assurance processes and ensure regulatory compliance (CQC, Ofsted) ·         Establish QA policy and procedure to drive quality forward across the portfolio ·         Conduct audits, inspections, and assessments to identify improvements. ·         Drive national and regional quality initiatives to help services achieve “Outstanding” ratings. ·         Support managers with regulatory responses and develop action plans. ·         Monitor incidents, complaints, and safeguarding concerns. ·         Promote person-centred planning and ensure care plans reflect individual needs. ·         Provide leadership, coaching, and mentoring to staff. ·         Deliver thematic reports and contribute to policy development. ·         Lead specific projects to support service development and best practice. ·         Maintain strong relationships with internal and external stakeholders. ·         Champion quality across all sites and promote continuous improvement Essential Skills & Experience: ·         Degree-level education in health or social care (desirable ·         Level 5 in  Health & Social care or equivalent ·         Minimum 5 years’ experience in health/social care. ·         Strong understanding of UK healthcare regulation and compliance. ·         Experience in clinical audit, policy development, and training delivery. ·         Proven ability to lead change and respond to compliance shortfalls. ·         Excellent communication and IT skills. ·         Ability to produce high-quality reports and effectively use digital care management platforms. Personal Attributes: ·         Empathetic, diplomatic, and sensitive to issues of vulnerability and independence. ·         Flexible, resilient, and able to manage competing priorities. ·         Committed to personal development and continuous learning. ·         A collaborative leader who empowers others and promotes a no-blame culture. ·         Passionate about delivering excellent customer service and valuing the people we support Package £50-£55k ·         28 days annual leave (inc. bank holidays) ·         Essential car user allowance ·         Employee assistance scheme