L1 Helpdesk Analyst

12 Months Fixed Term Contract (turning to perm employment after a year) €35-40k/Year + Benefits Dublin 1 location - Hybrid Your Experience • 3rd level IT qualification • 2 years’ experience in similar role • Good knowledge of MS Windows 11 – installation, configuration, and troubleshooting • Experience supporting standard office applications (including Microsoft suite) • Microsoft Azure/Identity and M365 administration • Familiarity with Microsoft Server and Active Directory (end user /group management) • Knowledge of file sharing (server or One Drive) and printing over network. • Understanding of Networking concepts – WAN, LAN, TCP/IP, DHCP, DNS. • Use of Microsoft Intune/Autopilot desirable • Basic experience with PC hardware (replacing hard drives, memory upgrades) Your Role & Competencies • Provide dedicated telephone, email, and desk-side support to all users. • Troubleshoot hardware, software, telephony, and network issues as they arise. • Record, prioritise, assign, and manage all service requests and incidents according to SLA’s. • Liaise with Level 2 support, 3rd party support partners, and other business units to facilitate resolution as soon as possible. • Review daily health check and security reports, identify any problems and troubleshooting issues with partners. • Maintain up to date documentation on all services. • Regular participation in internal department meetings. • Strong interpersonal skills with ability to support and communicate with users at all levels. • Self-starter who uses own initiative, and able to work effectively as a member of a team. • Excellent written communication and verbal skills. • Sound troubleshooting and analytical skills. NO VISA sponsorhip available. Please APPLY directly or contact me on (url removed) / (phone number removed)