Service Advisor

Service Advisor Derby £30,000 – £35,000 per annum Full Time Office Based Monday to Friday on a rota basis between 7:00am – 6:00pm & 1 in 4 Saturdays: 7:00am – 1:00pm A highly reputable commercial vehicle supplier is seeking an experienced Service Advisor to join their busy and professional Truck Service Department at their Derby branch. This is an excellent opportunity for a customer-focused individual with proven experience in the commercial vehicle industry to join a well-established and respected organisation. The Role As a Service Advisor, you will be the key point of contact between customers and the workshop team, ensuring a smooth and efficient service experience from start to finish. You will be responsible for: Managing all customer service interactions for the Truck Service Department Booking vehicles in for service, maintenance and repair Providing accurate updates to customers on work progress Preparing estimates, job cards and invoices Liaising with workshop technicians and parts department Handling warranty claims and service documentation Maintaining accurate records and ensuring compliance procedures are followed Delivering exceptional service and building strong customer relationships This is a busy, fast-paced office-based role that requires strong organisational skills and the ability to prioritise effectively. About You To be successful in this role, you must have: Previous customer service experience within the commercial vehicle industry (essential) Experience in a Service Advisor or similar aftersales role Excellent communication and interpersonal skills Strong administrative and IT skills The ability to work well under pressure in a busy environment A professional and customer-focused approach What’s on Offer Competitive salary of £30,000 – £35,000 per year Stable, full-time position with a reputable commercial vehicle supplier Progression opportunities Discretionary annual bonus Supportive team environment Opportunity to work within a well-established and professional operation If you have the required commercial vehicle industry experience and are looking for your next challenge within a respected dealership environment, we would love to hear from you. Next Steps  Apply to this Service Advisor role through this advert. If you would like more information about this role, please contact Chloe Vickers in our Commercial team on (phone number removed)  If successful, you will need to digitally register with our agency (if you haven't already done so). If you have not been contacted regarding your application within 7 days, please assume that you have not been successful. We will, however, retain your application for any future roles for which you may be suitable.  About Regional Recruitment  This position is being advertised by Regional Recruitment Ltd, an award-winning independent recruitment agency established in 2008. We specialise in permanent, temporary, and contract opportunities across the Commercial, Construction, Industrial, Technology, and Engineering sectors.  To explore more roles available across the UK, please visit    or get in touch with us directly:   Telephone: (phone number removed) ✉️ Email: (url removed)