Parts Coordinator

Job purpose: To support the sales process, working under the direction of the Part Sales Supervisor. Key Responsibilities: (Key Tasks) • Engage with customers to actively promote sales, prepare parts sales quotations and process orders in a timely manner • Liaise with Planning, Production and Purchasing departments to get updates on cost and deliveries for parts, as applicable • Provide sales support to the Part Sales Manager on a daily basis • Commercial awareness when dealing with customer issues • Follow company and departmental procedures ensuring tasks are out efficiently whilst ensuring good housekeeping and working practices • Any other duties, as required by the company Accountabilities: (Deliverables) • Respond to customer enquiries, prepare part sales quotations and process orders • Actively engage in the sales process to suggest and implement best practices Education/Qualifications (essential): • GCSE English and Maths (or equivalent) Technical Competencies (essential): • Competent in the use of MS office applications Technical Competencies (desirable): • Previous experience of ERP/MRP processes • Experience of Microsoft Navision (Business Central) • Awareness of ISO 9001 QA systems • Awareness of export, legal and SOX compliance Key Skills (essential): • Team player • Good communication and organisational skills – the role will have a degree of autonomy Experience (essential): • Previous experience in a customer facing environment • Previous experience in an administrative role QHSE Competencies: • Maintain behaviour in compliance with Forum HSE requirements. • Maintain responsibility and accountability through personal commitment and behaviour. • Report any unsafe or environmentally unsound acts and conditions to their immediate Supervisor such that remedial action can be taken to manage the risk