Soft Services Manager

Soft Services Manager Location:Limerick, Ireland Salary: €80,000 – €90,000 + Sodexo Benefits About the Role We are seeking an experienced Soft Services Manager to lead the delivery of soft services across the Eli Lilly site in Limerick. This is a senior leadership role with full responsibility for the performance, quality, and compliance of services including cleaning, GMP cleaning, catering, hospitality, landscaping, and pest control within a highly regulated pharmaceutical environment. You will act as the single point of contact for all Soft Services operations on site, ensuring service excellence, strong client engagement, regulatory compliance (GMP/GDP), and high performing, engaged teams. This role is about operational leadership, service quality, and people management — with commercial accountability for a €4m+ contract and a workforce of 48+ colleagues. Key Responsibilities Soft Services Leadership Lead the delivery of all soft FM services across the site, ensuring consistent, high-quality standards Drive excellence in GMP cleaning and regulated service environments Ensure catering and hospitality services align with client expectations and compliance standards Oversee vendor management for pest control, landscaping, and specialist soft servicesClient & Contract Management Act as the primary client interface for all soft services Lead service reviews, performance meetings, and continuous improvement initiatives Ensure SLAs and KPIs are consistently met or exceeded Identify opportunities for service innovation and contract growthCompliance & Risk Management Ensure full compliance with GMP/GDP, health & safety, environmental and statutory requirements Maintain robust risk registers and business continuity plans Ensure all SOPs and regulatory standards are adhered to across servicesFinancial & Commercial Accountability Manage budgets, forecasting, P&L and cost control Monitor labour productivity and operational efficiencies Deliver contract targets including margin and service performance metricsPeople Leadership Lead, coach and develop multidisciplinary soft services teams Drive employee engagement, performance management, and development plans Promote a culture of safety, collaboration, and continuous improvementAbout You Essential: Proven senior leadership experience within Soft FM or integrated facilities management Strong background in cleaning and/or GMP-regulated environments (5+ years preferred) Demonstrable experience managing large, diverse operational teams Strong commercial and financial acumen including P&L responsibility Excellent client-facing and stakeholder management skills Experience operating within a highly regulated pharmaceutical or similar environmentDesirable: Hospitality, Facilities, or Business-related qualification NEBOSH (or equivalent) Experience in pharmaceutical or FMCG sectors Professional FM qualificationWhat’s on Offer A senior leadership role on a flagship pharmaceutical contract Full ownership of Soft Services performance and strategy Support from central subject matter experts within a strong matrix structure Career progression within a global organisation Opportunity to shape service excellence in a highly regulated, high-profile environment