Service Advisor

Service Advisor Brentford (TW8) £32,220 pa + overtime & bonus, OTE £38,664 pa Full-time, Mon–Fri 8:00–18:00 + 1-in-3 Saturdays (8:30–12:30) Join Our Aftersales Team Renault London West is looking for an experienced Service Advisor to join our welcoming aftersales team in Brentford. You’ll be part of a supportive dealership environment where providing a calm, professional, and helpful experience for every customer is at the heart of what we do. What You’ll Do In this customer-facing role, you’ll help people through their servicing journey by: Managing customer communication, both in person and over the phone. Booking vehicles in, estimating costs, and preparing invoices. Liaising clearly with Technicians throughout the day. Keeping customers updated on progress and gaining authority for additional work. Organising courtesy cars and ensuring smooth handovers. Using systems such as Kerridge, Autoline, Keyloop/CDK. Promoting products and services in a supportive, non-pressured way. What We’re Looking For We’re keen to meet applicants who are: Experienced in a dealership Service Advisor, Service Booking, or Service Reception role. Comfortable managing a busy diary and maintaining accurate records. Confident communicators who build trust with customers. Organised, calm under pressure, and focused on delivering a professional experience. Familiar with Kerridge, Autoline, Keyloop/CDK (highly desirable). Driving Licence Requirement This role involves occasional movement of customer and courtesy vehicles. A full UK manual driving licence (manual and automatic) is essential. Hours & Pay Your basic salary is £32,220 per annum, plus: 1?in?3 Saturday mornings paid as overtime at time and a half (£1,487 per annum). A monthly Service Advisor bonus scheme (OTE £38,664 per annum, regularly achieved). Additional commission available on Service Plans. Company Benefits 33 days’ annual leave including Bank Holidays (with the option to buy or sell additional days) Access to our company loan car scheme Excellent manufacturer training and clear career development opportunities Pension scheme with life assurance cover Share Incentive Scheme Staff discounts on vehicles, parts, servicing, and accessories Free Mortgage and pension advice seminars Cycle?to?Work scheme, including e?bikes Discounted gym membership Enhanced Maternity and Paternity policies Eye?test voucher scheme Click Apply Now and follow the steps on this recruitment platform, including uploading your CV. Raja Mallik from the Recruitment Team will contact shortlisted candidates