Service Advisor

Service Advisor Grantham. Basic Salary £30,151 + Uncapped Bonus Permanent | Full-Time | 45 hours per week (includes Saturday mornings on a rota basis) Do you have the desire to work for a highly respected brand? Do you desire a career with one of the UK’s most respected automotive groups? Do you have outstanding customer service skills? We’re looking for a friendly, customer-focused Service Advisor who thrives on delivering outstanding experiences and building lasting relationships. The Role As a Service Advisor, you’ll be the vital link between our customers and the workshop — ensuring every interaction is smooth, professional, and memorable. You will: * Welcome customers front of house with warmth and professionalism * Manage bookings from initial enquiry through to vehicle collection * Keep customers fully informed throughout the service and repair process * Proactively follow up to maintain strong relationships and high satisfaction * Complete administrative tasks accurately and efficiently * Provide trusted advice on maintenance, repairs, and service plans * Support customers with future vehicle care needs You’ll play a key role in creating a seamless journey for every customer, every time. The Ideal Candidate will * Have experience in customer service (automotive background desirable but not essential) * Be highly organised, detail-oriented, and able to manage your own workload * Communicate confidently and professionally * Remain calm under pressure and handle issues with care * Enjoy working as part of a team * Takes genuine pride in delivering exceptional customer experiences Benefits * £30,151 Basic Salary + Uncapped Bonus (with achievable performance elements) * 2-Day tailored Customer Service training course * Ongoing career development and progression opportunities * Life insurance * Contributory pension scheme * 25 days annual leave + bank holidays (increasing with service) * Access to exclusive employee discounts and rewards platform This role is immediately available for the right candidate therefore please do submit your CV to Jon Goodman quoting J10465. Reflect Recruitment Group are acting as the Employment Agency under the Employment Agency Act 1973