Business Analyst - Order Management Systems

Role: Business Support Analyst Location: Desford, Leicestershire Rate: £24/hr Umbrella (Inside IR35) or (£17.50/hr PAYE) Duration: 12-month contract As a Business Support Analyst, you will play a key role in supporting and improving global order management processes at a tier one manufacturing company. You will manage tickets, resolve technical queries, and work with international teams to improve workflows across SAP and Salesforce platforms. You will work within a team of ten, based across seven countries, collaborating with IT, supply chain, accounting, transportation, global dealer networks and other teams across the business. Responsibilities * Support global order management systems. * Manage and resolve advanced system tickets and technical queries. * Translate business requirements into functional specifications. * Build workflows within SAP and Salesforce. * Analyse order, shipping, invoicing, and dealer inventory data. * Train global users on new systems and digital tools. Requirements: * Experience working with orders and invoicing data. * Strong SAP user experience (ordering systems). * Confident communicator able to work across global teams