Incident Management Coordinator

Role: Incident Management Coordinator Location: Coleshill Salary:£26,500 - £28,000 Shift: Monday – Friday (8.00am – 5.00pm) My client, a nationally renowned Security and Communications Company that specialise in the design, installation, service and maintenance of integrated security systems and manufacture specialist equipment is looking for Incident Management Coordinator to join a growing team in the Coleshill area. This is an excellent opportunity for a proactive and customer-focused individual to join their growing Service and Maintenance team. The ideal candidate will bring energy, enthusiasm, and a strong commitment to delivering premium customer service. This role offers great potential for professional development and the chance to play a key part in ensuring our service operations run smoothly and efficiently. Key Responsibilities in your new Incident Management Coordinator role Log and distribute reactive calls to engineers in line with SLAs/KPIs Liaise with site engineers to ensure jobs are responded to and updated in real time Process completed paperwork and action additional work required, where applicable Liaise with the customer to ensure all updates are communicated effectively Ensure completed calls are costed in accordance with contract terms General promotion of the Company and it’s services Updating/maintaining the Company’s maintenance software in line with compliance What you’ll need in your new Incident Management Coordinator role Be able to communicate and build successful working relationships with customers and other employees Excellent verbal and written communication skills Customer Service qualification (desired) Good IT skills and a familiarity with Microsoft software You will be a team player with ambition who is willing to learn new technologies and procedures Industry knowledge would be beneficial A Positive, self-motivated proactive individual Ability to operate effectively under pressure to rapidly changing circumstances Good communication skills with the ability to build successful working relationships with customers and colleagues Be well organised and have self-discipline Have the desire to learn and continually improve your knowledge What you can expect from your new Incident Management Coordinator role You will be supported with further training and development Commitment to annual inflation increase in salary Difference Maker Awards Salary Sacrifice Pension Scheme Holiday Buy Scheme Life and Accident Insurance Medical Cash Plan, Cycle to Work 23 days holiday increasing to 27 days plus 8 bank holidays + Birthday holiday Perks and Employee Assistance Program If you don’t meet every requirement but have relevant skills, please still apply and we can discuss any available suitable roles. Apply today or contact Anja at Kemp Recruitment on (phone number removed) INDAT