IT Support Engineer

IT Support Specialist Are you looking to join a fast‑growing, forward‑thinking company where you can develop your technical skills and play a key role in shaping their in‑house IT support function? My client is seeking a hands‑on IT Support Specialist to support 30–50 users across the UK, as well as remote colleagues.. You’ll work closely with our Digital Transformation Manager to support users, manage our Microsoft-based infrastructure, and help evolve the IT systems as we continue to grow. Role: * Installing and configuring hardware and software across the network * Administering Microsoft 365 (Active Directory, Exchange, Security Groups) * Providing user training and support for core Office 365 applications * Troubleshooting technical issues across devices, printers, and infrastructure * Delivering remote support and guiding users through resolutions * Creating documentation: FAQs, wiki pages, quick-start guides * Supporting the rollout of new applications and technologies * Assisting operations with diagnosing issues in Windows laptop images * Contributing to IT policy development and maintaining Cyber Essentials standards * Testing, evaluating, and recommending new technologies You: * Strong problem-solving ability and attention to detail * Organised, able to multitask, and comfortable working independently * Experience or qualifications in IT Support / Computer Science / related field * 2 years in technical support, systems admin, or desktop support * Experience administering Microsoft/Office 365 * Familiarity with remote desktop tools and helpdesk software * Experience with Windows OS, Autopilot, Intune, SCCM * Excellent communication and interpersonal skills Desirable: * Windows Server, Azure, and VM administration skills * Knowledge of PowerShell, .NET, Power Platform, HTML/CSS, PHP, JavaScript * Driving licence and access to a car