Customer Service Manager

We currently have a vacancy for a motivated team player to join our company as a Customer Service Manager, at our Head Office in Leeds. The successful candidate will need to have a minimum of 2 years’ experience managing a customer service team withing a manufacturing environment. Ensuring the team deliver an excellent and efficient service to all customers – both internal and external. Duties/ Responsibilities: * Manage, mentor and coach the Customer Service Team (through the Team Leaders) to ensure that team members have regular appraisals. * identify training needs, manage performance improvements and ensure all training is completed * create processes which enable efficient communication between Customer Service and Production, Procurement and Logistics of important information * develop and build relationships between Customer Service and the wider business, including Clinical Services and Sales * represent the Customer Service department at required business meetings * Any other duties as required for this position. Required Skills: * Effective communication and time-management skills are essential. * A degree or HND in Management (or similar), or a background in the healthcare sector are desirable with strong literacy and numeracy skills. * Previous experience with process improvement, prioritisation, and organisational abilities to develop and provide business reports. * Data-driven mindset with experience using and creating KPI’s Desirable * Experience supporting ISO 9001 or regulated manufacturing environments * Experience with RCA tools & CAPA processes * Experience working cross-functionally with production, quality, engineering, and logistics to resolve complaints and queries quickly and efficiently. Personal attributes: * Resilient and calm under pressure * Proactive and solutions-focused * Adaptable to changing priorities * Customer-centric mindset