Benefits Manager

We are seeking a Benefits Manager to lead and develop our Benefits team, ensuring efficient, accurate and customer-focused service delivery. About the Role As Benefits Manager, you will be responsible for managing the benefits function within the Revenues & Benefits service, with a focus on Housing Benefit, Council Tax Reduction and related workstreams. You will provide strategic and operational leadership, oversee the delivery of high-quality work, and ensure compliance with legislative and service standards. Key Responsibilities * Lead and manage a team within a busy Revenues & Benefits service, providing line-management support, development and performance oversight. * Oversee the accurate processing of Housing Benefit and Council Tax Reduction cases in line with legislation and best practice. * Provide technical guidance on complex assessments, legislative changes and policy implementation. * Manage work allocation and workflow to ensure performance targets and service standards are consistently achieved. * Conduct appraisals, manage absence, and support staff development through coaching and training. * Work collaboratively with internal teams and external partners to resolve customer matters and improve service outcomes. * Support continuous service improvement, ensuring processes are efficient, compliant with statutory regulations and reflect best practice. * Assist with monitoring income and expenditure within the service area, contributing to financial oversight and reporting. Person Specification * Strong working knowledge of Housing Benefit and Council Tax Reduction legislation and statutory guidance. * Proven experience using Civica Open Revenues or similar systems, including workflow and case management. * Previous leadership or supervisory experience within a Revenues or Benefits team. * Experience working in a performance-driven local government environment. * Ability to interpret complex legislation accurately and make sound operational decisions. * Excellent organisational, leadership and communication skills with a focus on customer service and quality outcomes. * Confidence handling sensitive and confidential information with discretion