Assistant Service Manager

ASSISTANT SERVICE MANAGER Basic Salary - £35,000 OTE: £40,000 Working Hours- 8.30-5pm Monday to Friday Location - Darlington   Our client currently seeking an experienced and driven Assistant Service Manager to join our busy and successful dealership. This is an excellent opportunity for a motivated Service Advisor, Workshop Controller, or existing Assistant Service Manager looking to take the next step in their career. Working closely with the Service Manager, you will play a key role in overseeing daily operations, supporting the front-of-house team, driving performance, and ensuring an exceptional customer experience while maintaining workshop efficiency and profitability.   Responsibilities of a Assistant Manager   -  Supporting the Service Manager in the day-to-day running of the service department -  Overseeing workshop loading and ensuring maximum productivity and efficiency -  Managing and motivating Service Advisors and workshop staff -  Monitoring KPIs including labour sales, efficiency, utilisation and customer satisfaction -  Handling customer queries, complaints, and escalations professionally -  Ensuring high levels of customer service and CSI performance -  Assisting with invoicing, job costing, and margin control -  Supporting warranty processes and ensuring compliance with manufacturer standards -  Ensuring health and safety regulations are followed within the department -  Conducting team briefings and supporting training and development -  Deputising for the Service Manager in their absence   Skills and Qualifications of an Assistant Service Manager ·At least 5 years Main Dealership experience ·Initiative to think on your feet when met with difficult situations ·Ability to work as a leader as well as still being part of a team ·A commitment to deliver a first-class customer service ·Career driven and ambition to hit targets ·Knowledge to help team members to move forward ·MUST HOLD a full UK manual driving licence - Subject to drivers check   If you are interested in this Assistant Service Manager role, please contact Howard @ Auto Skills and quote job number: 53234