Customer Service Advisor

Join a Growing Business with Big Ambitions Founded in 1989, Congleton Garden Machinery (CGM) is a well-established and expanding retail business based in Congleton, Cheshire. We are internationally recognised for the sale and hire of horticultural, farming, forestry, equestrian, construction and all-terrain vehicle equipment and parts. Through our e-commerce platform, Mowersplus, we offer over 750,000 unique products, operating at significant scale across both physical and digital channels. As part of an exciting period of transformation and growth, we are looking for a proactive and customer-focused Customer Service Operations Coordinator to join our team. If you enjoy variety, responsibility, and delivering excellent service — this could be the perfect opportunity. The Role This is a varied and hands-on position combining: * Customer service * Sales support * Operational coordination * Administrative accuracy You will play a key role in driving sales growth across small machines, parts, accessories and hire equipment — while ensuring every customer receives a professional and positive experience from first enquiry through to aftersales support. Key Responsibilities Sales and Customer Experience * Drive sales in line with company targets * Act as the first point of contact for showroom customers * Respond to enquiries via phone, email, online platforms and in person * Identify opportunities to upsell parts and accessories * Support professional machine handovers including safe-use briefings Operations & Administration * Process sales transactions, raise invoices and take payments * Maintain accurate CRM records and GDPR compliance * Book service work and create job cards * Liaise with workshop and warehouse teams * Manage hire bookings and associated compliance paperwork * Handle returns, complaints and aftersales enquiries professionally Continuous Improvement Contribute ideas to improve operational efficiency Support health & safety standards across the business About You We’re looking for someone who is: ✔ Experienced in a customer-facing sales, retail or service role ✔ Confident handling enquiries, payments and CRM systems ✔ Organised with strong attention to detail ✔ A clear communicator with a customer-first mindset ✔ Proactive, reliable and team-oriented ✔ Keen to learn and develop strong product knowledge A background in machinery or technical products is advantageous but not essential. What We Offer Company pension scheme Performance-related bonus scheme 20 days holiday + bank holidays Rising to 25 days holiday after 2 years Christmas shutdown Employee discount scheme Paid time off for appointments Refreshments and tea/coffee facilities Why Join CGM? This is more than a customer service role — it’s an opportunity to be part of a growing business where your contribution genuinely matters. You’ll gain exposure to retail, e-commerce, operations and sales within a supportive team environment. If you’re looking for a stable, long-term role with variety, responsibility and room to grow — we’d love to hear from you. Job Type: Full-time Benefits: Casual dress Company pension Employee discount Ability to commute/relocate: * Congleton: reliably commute or plan to relocate before starting work (required) Experience: * Customer Service: 3 years (required) * Sales: 3 years (required)