Service Delivery Administrator

Service Delivery Administrator Location: Greater Manchester Department: Service Delivery Salary: £24,570 - £25,381 Contract: Fixed-term, 24 months Work Pattern: Mon - Fri (37.50 hours per week) On-site Benefits: Pension Medical Cash Plan Life Assurance Discounted Gym Membership About the Role We are seeking a highly organised and proactive Service Delivery Administrator to support our Engineering team and work closely with the Project Management Office. This role plays a key part in coordinating installations, managing engineering resources, and ensuring smooth delivery of large-scale Radio projects. If you thrive in a fast-paced technical environment, enjoy problem-solving, and have a strong eye for detail, this is an excellent opportunity to join a collaborative and customer-focused team. Key Responsibilities Travel & Logistics Arrange flights, hotels, and transport for engineering teams Manage visa applications and ensure compliance for international travel Expense & Documentation Management Process receipts, expenses, and timesheets Maintain accurate records for customer reporting, including hours on site and personnel details Smartsheet & Tracker Updates Update bill of materials trackers, project timelines, and Smartsheets Ensure weekly status reports are completed and submitted on time Coordination with PMO Support scheduling of site visits and engineering resource allocation Act as a central point for document collation and distribution Process Improvement Assist in implementing digital tools for site data capture Maintain shared drives for photos, reports, and compliance documentation General Administration Handle incoming calls and emails professionally, resolving customer queries Liaise with Installation and Project teams to ensure smooth handover of project information Provide timely updates to customers and internal teams Work with Accounts and Stores to investigate and resolve issues Welcome visitors and ensure a professional front-of-house experience Contribute ideas to improve service delivery and internal processes Key Outcomes Deliver outstanding service to all customers Resolve customer issues promptly and effectively Essential Skills & Experience Experience working in a technical helpdesk or similar environment Strong attention to detail with the ability to meet deadlines Excellent telephone manner and communication skills Ability to build strong customer relationships Confident using PC applications including Outlook, Word, and Excel Calm, focused, and professional under pressure Strong organisational and planning abilities Dependable, flexible, and a strong team player proven track record of delivering high quality customer serviceBenefits Competitive Salary Bonus Hybrid Full training and development 23 days Bank Holidays Pension Medical Cash Plan Life Insurance Discounted Gym Membership Career Development Staff events/ incentives Plus so much more…………. How to Apply: Send your CV to (url removed) Or call Helen on (phone number removed) This vacancy is being handled by Aspire Recruitment. Due to high application volumes, we will only contact you within 14 days if selected for interview. By applying, you agree to our Privacy Policy and consent to Aspire Recruitment keeping you informed about future opportunities