Customer Experience Specialist

Customer Experience Specialist Manchester (Hybrid after 4 months – 3 office / 2 home) Working hours 11:30 – 20:00 Start date – 13th April Permanent We are proud to be representing a globally recognised, high-growth technology organisation that is transforming how small businesses operate. Our client is seeking a Customer Experience Specialist to join their team with a dedicated focus on supporting customers in the US market. This is an exciting opportunity to join a purpose-driven company committed to empowering small businesses through innovative technology and world-class customer support. Benefits for a Customer Experience Specialist * 23 days annual leave * 8 extra days off to cover US bank holidays * 10 days well being leave * Private healthcare * Life insurance, Income disability, and Critical Illness and more Key Responsibilities for a Customer Experience Specialist * Deliver high-quality support via phone, email, and live chat. * Resolve customer queries efficiently, ensuring clear communication and timely updates. * Escalate complex issues appropriately while maintaining ownership of the customer experience. * Guide customers through key product features and workflows ensure full utilisation. * Consistently meet productivity and quality targets. Key skills for a Customer Experience Specialist * Confident written and verbal communication * Minimum of 2 years’ experience within Customer Support role * Flexibility to work over UK Public holidays. * Experience in a tech company – desirable If you’re passionate about delivering exceptional customer experiences, we would love to hear from you. Apply here