Admin Receptionist / Customer Support Coordinator

Admin Receptionist / Customer Support Coordinator 33-Bed Young Refugee Supported Housing Service £12.95 per hour Monday - Friday | 9:00am - 2:00pm 22.5 hours per week (30-minute unpaid lunch) The Role We are recruiting for a professional and compassionate Admin Receptionist to join a supported housing service for young refugees. This role plays a key part in ensuring the smooth daily running of the scheme, delivering a customer-focused service, maintaining accurate records, and supporting residents during their stay and move-on journey. This is ideal for someone with previous experience in supported housing, healthcare, or as a Support Worker who also has strong administrative capability. Key Responsibilities Customer Focus Provide a welcoming and professional front desk service Support with daily sign-ups of new residents, explaining tenancy conditions and scheme policies Ensure residents receive high quality guidance and support Promote customer involvement and engagementAdministration & Compliance Maintain accurate and confidential case management records Ensure all administration, handover notes and systems are updated daily Manage works orders, invoicing processes and assist with monitoring arrears Handle internal and external calls in line with service standards Ensure compliance with GDPR, safeguarding and organisational policies Escalate safeguarding or risk concerns appropriatelySupport & Coordination Assist in identifying support needs and signposting to internal/external agencies Support the Outreach Housing Officer with case documentation Build positive working relationships with multi-agency professionals Report maintenance and health & safety concerns promptly Skills & Experience Required Experience within supported housing, healthcare, or social care Strong administrative and record-keeping skills Understanding of safeguarding and risk management Ability to manage confidential information Experience working with vulnerable individuals Good IT skills and system confidence Strong communication skills (essential due to language barriers) Enhanced DBS requiredWhat We're Looking For We are looking for someone who is: Compassionate and patient Process-driven and organised Confident working in a multi-agency environment Comfortable managing both front-of-house duties and compliance responsibilities