After Sales Coordinator

Job Title: After Sales Co-ordinator Location: Hull - fully onsite Salary: £26,000 - £27,000 Short Description Be the voice of exceptional service—support customers, solve problems and strengthen quality. Help shape customer experience at every step Consortium Professional Recruitment are delighted to be working with our client on an exclusive basis to expand their current After Sales team. This opportunity would suit an individual who has strong administrative and customer service skills and is looking to develop their career in a global company that believes customers come first. The Opportunity: As an After Sales Co-ordinator you’ll play a key role in: Acting as the first point of contact for customers, resolving product issues with professionalism and empathy Delivering expert technical advice to guide customers through pre-installation, installation and post-installation queries Offering proactive advice on product usage, maintenance and performance best practices Taking full accountability for resolving cases, ensuring timely follow-up and clear communication throughout Supporting warranty processes and facilities management services while identifying opportunities for Sales teams Your work will directly contribute to: improving customer satisfaction, driving brand loyalty and supporting product quality improvements. About You: We’re looking for someone who can bring: Proven experience in customer service, after-sales or technical support, ideally in a premium brand environment Strong communication skills with the ability to simplify technical concepts for a wide audience A genuinely customer-first mindset, with the confidence to manage challenging situations with calm and clarity Highly organised, able to juggle multiple priorities and take ownership of outcomes Working knowledge of CRM systems (e.g. Salesforce), SAP and Microsoft Office Bonus if you have: understanding of tendering, supply chain or order fulfilment processes You’re flexible, collaborative and curious—always looking for better ways to work and serve customers. The Benefits and Package: In return, you’ll enjoy: Salary: £26,000 - £27,000 Generous annual leave and holiday entitlement Opportunities for learning, development and progression Supportive team environment and people-first culture Optional: Access to employee wellbeing and support programmes How to Apply: This exciting After Sales Co-ordinator opportunity is being managed by Consortium Professional Recruitment, a trusted recruitment partner. If you’re ready to take the next step in your career, we’d love to hear from you. Please apply with your CV attached. Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven’t received a reply from us within 14 days of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)